Terms of Service

By using Hosixy’s (“Hosixy”, “our”, “us” or “we”) products and services, you (“you”, “your”, “Client” or “Customer”) agree to comply with all of our policies. Hosixy reserves the right to cancel, suspend, or terminate any service provided with or without a refund for any reason that Hosixy believes necessary to proceed to such action. Hosixy also reserves the right to change and modify the Terms of Service at any time with or without client notification. It is up to the client to periodically check and familiarize himself or herself with any updates to the Terms of Service. Non-compliance with the new Terms of Service modifications can be grounds for suspension and or termination.

Acceptable Use Policy
By ordering our services, you agree to adhere to our Acceptable Use Policy. Failure to do so will result in suspension and possibly termination.

Privacy Policy
By ordering our services, you agree to our Privacy Policy.

Multiple replies to tickets will not ensure that you receive a faster response. We generally process tickets in the order in which they are received as such multiple replies to your other will only take your ticket back to the bottom of our queue. We only offer support in English and require that it be used to communicate with our staff. We do not tolerate profanity or abusive language in any form of contact with us including, but not limited to, emails, our ticket system, our Live Chat system, or via our Phone system. Such behavior will result in a warning, followed by disallowing you with access to our live support systems and lastly suspension and/or termination of your services.

Service Activation
Shared & Reseller hosting packages are usually instantly activated. VPS hosting packages are instantly delivered as well, except in the cases of Fully Managed VPS packages with a control panel included, which require manual install/licensing...in which case the order may take up to 24 hours to deploy. Dedicated Server orders are currently processed manually and may take up to 24 hours to be deployed. At times, some orders may be held for manual review, while such review can take up to 12 hours to be completed. Once an order is deployed you will be sent an email containing all your access and login details.

Service Payment, Refunds and Cancellation Guidelines
All payment invoices are generated 7 days before payment is due. Failure to pay by the due date will result in suspension, and ultimately, termination of your service. Hosixy reserves the right to terminate your service at any point after your invoice is overdue, and will not be responsible for any data loss due to termination. Hosixy offers a three day refund period for your first payment on your first service with us. Dedicated servers are excluded and are NON-REFUNDABLE. Bitcoin and crypto-currency payments are NON-REFUNDABLE. Refunds must be requested via support ticket in the Client Area after a cancellation request has been submitted. If the client creates a subscription to pay for his or her service(s) with Hosixy, the client is responsible for canceling that subscription when he or she no longer wants service with Hosixy. Hosixy will make every effort to cancel the subscription automatically when the service is cancelled however we will not be responsible for handling or refunding any transactions that take place after the client has cancelled his or her service with Hosixy in the event that the client fails to cancel the related subscription.

Payment Chargebacks and Billing Disputes
Raising a billing dispute with our payment processors or charging back a payment made to Hosixy will place the client’s account in bad standing and will be grounds to immediate account suspension followed by termination with no refund. In the event of a chargeback, Hosixy reserves the right to charge a fee of up to $200 per chargeback, to handle processing and documentation responding to the matter.

Other Disputes
Any threat of legal action against Hosixy by a client will result in immediate account and service termination with no refund.

Fraud System
All orders placed through our billing portal are passed through an automatic fraud check system. Although our services are typically set up instantly upon receipt of payment, we manually review each fraud score before accepting the order. If our fraud check system scores your order as questionable or dangerous, we may require submission of a government issued ID to allow continued use of our services. Failure to comply in a timely manner may result in suspension and/or termination with no refund. Ordering from a VPN or proxy, or bouncing off another hosting provider, will cause your order to be flagged as potential fraud, requiring additional verification in order to use our services. Hosixy requires your real first and last name, as well as accurate information in all other fields, upon placing an order. If you provide false information when placing an order, your service may be suspended and/or terminated without notice upon manual review.

DDoS Protection
DDoS Protection is offered without any additional charge to all of our clients on our USA based Servers. We do not offer any guarantees regarding our DDoS Protection system. Hosixy reserves the right to suspend and or terminate accounts which attract frequent DDoS Attacks.

Hosixy takes daily backups of all Shared Servers, covering both Shared and Reseller hosting services. Clients are responsible for their own data. Hosixy shall by no means be responsible for data loss. Hosixy cannot guarantee the availability of backups, the backup service is offered on a best-effort basis. VPS services are backed up on a monthly basis per hardware node, for our own client retention purposes. We recommend clients back up their VPS more frequently, and additional backup services may be optionally available from Hosixy. Dedicated Servers are not backed up unless the client purchases a backup service from Hosixy. If a Hosixy backup service is purchased, then backups for that service are enabled, and are fully monitored to ensure that backups for that particular service are always available.

Hosixy LLC is a Limited Liability Company (LLC) registered in the State of Wyoming USA.