Recently we’ve been receiving an influx of tickets relating to unblocking IP’s from our shared and reseller hosting platform, IP’s can get blocked for various reasons as seen below:

• Logging into cPanel/WHM multiple times with an invalid username and/or password.
• Logging into your email account using an email client with invalid login details.
• Hitting one of our mod security rules.
• and many more…

We’ve completed the integration of a tool that will allow you to unlock your IP Address without any intervention needed from our team, you can now unblock your IP Address from within your client area under Support > Unblock IP or by clicking here.

If you experience any issues while using the feature as always do open a support ticket and we’ll investigate that for you further!